Return and Refund Policy

Effective Date: 25/07/2025

Welcome to 3 Beaches Saundersfoot. These Terms & Conditions apply to all purchases made through our website. Please read them carefully before placing an order.

1. About Us

This website is operated by 3 Beaches Saundersfoot, trading from Unit 2, London House, The Strand, Saundersfoot, SA69 9ET. If you have any questions, you can contact us at 3beachessaundersfoot@gmail.com.

2. Our Products

We sell handmade and customised items, including wooden plaques, serving/chopping boards, flannels, baby vests, clothing, metalwork, and other decorative goods. Due to the handmade and natural materials used, some slight variations may occur between items.

For customised or personalised orders, please ensure all details are correct before submitting your order. We cannot be held responsible for errors provided by the customer.

3. Ordering and Payment

• All prices are listed in GBP.
• Payment is required in full at checkout via the secure payment methods provided.
• An order confirmation will be sent to your email address once your payment is received. This confirmation does not constitute acceptance – your order is accepted once dispatched.
• We reserve the right to change prices at any time without prior notice.
• If a pricing error occurs, we are not obligated to honour incorrect prices and reserve the right to cancel any affected orders. 

4. Cancellations

Orders may be cancelled within 24 hours of purchase by emailing us at 3beachessaundersfoot@gmail.com. After this period, we begin processing, especially for customised items, and cancellations may no longer be possible.

Please note: Custom or personalised items are exempt from cancellation or return once processing has begun, in line with the Consumer Contracts Regulations.

5. Holiday Closures

Please note that we are unable to process orders, returns, or refunds while we are on holiday. During these periods, order fulfilment and customer service may be temporarily paused.

We will always post a clear notice on our website if we are away, including the dates of our holiday closure. Any orders or return/refund requests made during this time will be processed as soon as possible once we return.

6. Shipping and Delivery

• We currently ship within the UK only using Royal Mail 2nd Class.
• Shipping costs are calculated based on weight and are shown per product on the website.
• Please allow up to 10 working days for dispatch. Delivery usually takes 2-4 working days from dispatch.
• We are not responsible for delays caused by Royal Mail or other factors beyond our control.

7. Returns and Refunds

• We take great care in packaging your order to ensure it arrives in excellent condition. However, we are not responsible for any items that are damaged during transit by Royal Mail. Once your order has been dispatched and is in the hands of the delivery provider, we cannot accept liability for any damage incurred during shipping.
• If your item arrives damaged, we recommend contacting Royal Mail directly to file a claim. We’re happy to provide any documentation or information needed to assist with your claim.
• We do not accept returns for customised or personalised items unless they are faulty.
• Non-customised items may be returned within 14 days, in original condition, at the customer’s expense.

8. Intellectual Property

All content on this site, including images, product descriptions, designs, and logos, are the property of 3 Beaches Saundersfoot and may not be copied or used without permission.

9. Limitation of Liability

We are not liable for:

• Losses resulting from incorrect personalisation information submitted by the customer
• Delays caused by third-party delivery services
• Damage incurred during shipping by third-party delivery services
• Minor variations in handmade products
  

We do not exclude liability for death, personal injury, or fraud caused by our negligence.

10. Privacy

We are committed to protecting your privacy. For details on how we collect and use your personal information, please refer to our Privacy Policy.

11. Governing Law

These terms are governed by the laws of England and Wales. By purchasing from us, you agree to submit to the exclusive jurisdiction of the UK courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the site indicates acceptance.